Accounts and eligibility
Sections ↑Keep the Canadian service routes separate
| Route | Account relationship | Pricing source |
|---|---|---|
| Friedberg Direct / FXCM technology | Canadian account at Friedberg Mercantile Group | June 2026 rate card and September 2026 product guideSource 3Source 4 |
| Friedberg Direct / AvaTrade technology | Separately documented technology route | Not covered by the FXCM tables belowSource 2 |
| Other Friedberg services | Broader firm offers other account services | Not automatically included in execution-only FX/CFD accountsSource 8 |
The current rate card says accounts generally default to spread-only pricing. A commission account requires written approval. This qualification changes how the commission landing page should be read: its rates are not a universal fee added to every Friedberg account.[3][1]
Markets and contract specifications
Sections ↑Selected index CFD margins — 28 September 2026 guide
Selected energy CFD specifications
Contract lifecycle
| Product | Rule |
|---|---|
| Cash indices | No scheduled expiry; remain until closed/liquidatedSource 4 |
| Non-spot energy | Monthly expiry; no automatic rolloverSource 4 |
| Expiring energy position | Closed at broker price; attached orders cancelledSource 4 |
| CFD legal form | OTC contract with Friedberg, not exchange ownershipSource 4 |
Spreads, commissions and other costs
Sections ↑CAD-base FX commission schedule — approved commission accounts
| Group | Per 1,000 units, per side | Per 100,000, round turn |
|---|---|---|
| USD/CAD, EUR/USD, GBP/USD, USD/JPY, USD/CHF | CAD0.07 | CAD14Source 1Source 3 |
| Other listed schedule-two pairs | CAD0.09 | CAD18Source 1Source 3 |
| AUD/USD, explicitly in rate card | CAD0.09 | CAD18Source 1Source 3 |
The round-turn figures are arithmetic: two sides × 100 units of the 1,000-unit rate. Spreads, financing and slippage remain additional. An older worked example on the commission page uses CAD0.05 per 1,000; it is inconsistent with the displayed CAD0.07 schedule and is not used here.[1]
Conversion markup bands — USD/CAD amounts
Account administration charges
| Item | June 2026 tariff |
|---|---|
| Dormancy | After 12 months without new/open trades: lesser of 50 base-currency units or balanceSource 3 |
| VPS | 30 base-currency units monthly; deducted 1st–15thSource 3 |
| VPS low balance | Below 60 units: cancellation if no other funded accountSource 3 |
| Corporate/partnership/trust processing | 100 units unless initial single deposit ≥10,000; charged within five business daysSource 3 |
Financing clock and quoted rates
| Item | Published behaviour |
|---|---|
| Cutoff | Positions open at 17:00 Eastern Time accrue rolloverSource 6 |
| One-minute contrast | 16:59 opening crosses that day’s cutoff; 17:01 opening crosses the nextSource 6 |
| MT4 display | Current rollover obtained through Trading Station or customer serviceSource 6 |
| Rate changes | May change intraday in extreme volatilitySource 6 |
Dividend and share-financing adjustments
Execution, platforms and margin controls
Sections ↑Margin warning versus liquidation
| State | Trigger | Consequence |
|---|---|---|
| Warning | Equity below maintenance margin | No new trades; restore equity or reduce exposureSource 5Source 6 |
| Warning period | Approximately five calendar days | Weekends and holidays countSource 5Source 6 |
| Immediate liquidation | Typically equity at 10% of initial/maintenance margin | All positions can close before the warning deadlineSource 5Source 6 |
| Unresolved warning | Below requirement after five days | Execution-risk page says liquidation approximately 18:00 ETSource 5Source 6 |
The 10% liquidation test uses required margin, not 10% of the original deposit. A warning period is therefore not a five-day guarantee that positions remain open. Market gaps, changing requirements and fill prices can produce losses beyond the deposited amount.[5][6]
MT4 order handling and automation
| Feature | Broker-specific behaviour |
|---|---|
| Same-pair SL/TP | Net stops/limits: changing one trade’s level overrides existing levels for that pairSource 6 |
| Smallest FX size increment | 1,000 unitsSource 6 |
| Expert advisers | Friedberg does not provide or warrant EAsSource 6 |
| Closeout fills | Liquidity may produce partial fills or slippageSource 6 |
Deposits and withdrawals
Sections ↑Deposit and withdrawal charges
| Method | USD account | CAD account |
|---|---|---|
| Wire/card deposit | No broker charge | No broker chargeSource 3 |
| Domestic wire withdrawal | US$25 to US bank | C$25 to Canadian bankSource 3 |
| International wire withdrawal | US$40 outside US | C$40 outside CanadaSource 3 |
| Card withdrawal | No broker charge | No broker chargeSource 3 |
Withdrawal timing — distinguish processing from receipt
| Stage/method | Published indication |
|---|---|
| Request | MyFXCM → Withdraw FundsSource 7 |
| Internal processing | One–two business days whenever possibleSource 7 |
| Domestic wire arrival | About one–two business daysSource 7 |
| International wire arrival | About three–five business daysSource 7 |
| Card posting | Five business days to one billing cycle, approximately 30 daysSource 7 |
Withdrawal destination and tracking
Authorisation and client protection
Sections ↑Canadian firm and coverage evidence
| Item | What it establishes |
|---|---|
| Legal account holder | Friedberg Mercantile Group Ltd, trading through its Friedberg Direct divisionSource 8Source 10Source 11 |
| CIPF directory | Friedberg is listed as an investment-dealer memberSource 8Source 10Source 11 |
| CIRO investor alert | Distinguishes genuine Friedberg membership from impersonating firmsSource 8Source 10Source 11 |
CIPF membership is relevant to eligible missing-property claims on a member’s insolvency. It is not insurance against CFD losses, an execution guarantee or permission for an unrelated firm using Friedberg’s name.[9][11]
Support and complaints
Sections ↑Friedberg Direct complaints — relationship disclosure section 4.8
| Step | Contact or timing |
|---|---|
| Written complaint | [email protected]Source 8 |
| Telephone assistance | 1-800-461-2700Source 8 |
| Unresolved within five business days | Written acknowledgement/status informationSource 8 |
| Substantive response | Normally within 90 days; explanation if complex investigation takes longerSource 8 |
Tools, automation and account administration
Sections ↑Account service scope
Company and operating history
Sections ↑Accounts remain with the Canadian Friedberg firm. The current site describes Stratos-group technology/clearing support and expressly says Stratos does not own or control Friedberg Direct. The Canadian firm’s address is 220 Bay Street, Suite 600, Toronto, Ontario M5J 2W4.[7]
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Friedberg Mercantile Group Ltd
No separate licence entry is recorded in this panel.
Material document limitations
Sections ↑The September product guide still contains old LIBOR examples and legacy symbol labels such as GER30. Its dated numerical margins are reported as a document snapshot; current terminal specifications and rollover quotes control trading. The tables do not mix the separate AvaTrade-powered route into FXCM pricing.[4][2]
Sources & further reading
- Canadian commissions, conflicting cost example and CIRO/CIPF issuer FXCM Canada / Friedberg Direct · Accessed 26 Oct 2026
- Canadian-resident restriction for AvaTrade-powered Friedberg accounts AvaTrade Canada Support · Accessed 25 Oct 2026
- Friedberg Direct rate card, 25 June 2026 Friedberg Direct · Accessed 26 Oct 2026
- Trading Station / MT4 product guide, 28 September 2026 Friedberg Direct · Accessed 26 Oct 2026
- Margin warning and liquidation FAQ Friedberg Direct / FXCM · Accessed 26 Oct 2026
- Execution risks and MT4 order behaviour Friedberg Direct / FXCM · Accessed 26 Oct 2026
- Withdrawal request, processing and receipt times Friedberg Direct / FXCM · Accessed 26 Oct 2026
- Relationship disclosure, section 4: Friedberg Direct Friedberg Mercantile Group · Accessed 26 Oct 2026
- CIPF coverage: eligible missing property, limits and exclusions CIPF · Accessed 26 Oct 2026
- Current investment-dealer member: Friedberg Mercantile Group CIPF · Accessed 26 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.