ForexMart EU: account tiers, CFD costs, MT4 and the Cyprus contracting route

The jump between Basic and the other tiers is substantial. These are the deposit thresholds printed on the current comparison; the Gold figure is three hundred thousand euros. Older FAQ references to different account names should not be substituted for the offer shown during a new application. An account label alone also does not establish its live symbol list or financing rates.[5]

Registration creates a client area before verification and the investment questionnaire. Applicants explicitly accept Instant Trading EU Ltd’s agreement and risk disclosures; a verification PIN can be sent by email or telephone. The country and classification selected during onboarding determine whether this route will accept the application.[4]

Individuals provide a clear colour identity document and evidence of their residential address dated within six months. Names and addresses must match the application; required document sides must be visible. The upload route is the client profile’s document section, with JPEG, GIF, PDF and PNG accepted up to 5 MB. The verification page says an approval or request for further information is normally emailed within 24 hours. That is a document-response expectation, not a promise that every account will be fully approved in a day. Corporate applications require additional incorporation, authority and beneficial-owner evidence.[6]

Elective professional status requires a separate assessment and at least two of three tests: a qualifying trading history, a financial-instrument and cash portfolio above €500,000, or at least one year of relevant financial-sector work. Higher professional leverage changes the protection package. The company states that professional clients are not entitled to the ICF and may face losses beyond their account funds because retail negative-balance protection is not required. A client can request retail classification again.[7]

View full spreads & trading costs

The legal-document hub supplies separate KIDs for these families. It is a useful map of the contract types, but not a dated inventory of every symbol open for trading. The public instrument catalogue did not supply a usable current specification list in this review. Specific oil, silver, index, share or crypto symbols therefore need to be checked in the approved account’s trading platform before treating them as available.[30]

A commission-free account still incurs the bid–ask spread, and an overnight position can incur financing. The FX KID includes scenario costs expressed in points and annualised swap percentages. Those illustrations do not establish a current executable spread for a named pair. A money-cost comparison needs the live symbol’s lot size, pip value, applicable spread, account currency and intended holding period; the account headline supplies only part of that calculation.[8]

The commodity illustration has its own spread and financing inputs. A gold CFD lot must be costed using its contract specification rather than the size of an FX lot. Closing and reopening across a financing cut-off can produce a different cost from a single intraday trade. The published scenarios are explanations of a product’s potential outcomes, not forecasts of returns or a fixed current gold tariff.[9]

The costs schedule waives one withdrawal monthly after a deposit of €10,000 or equivalent. After six consecutive months without trading, a positive-balance account incurs €5 monthly or equivalent until exhausted. The earlier inactive classification and the fee’s six-month trigger are different events.[13]

The schedule says the company covers deposit fees across accounts and currencies. It can recover reimbursed payment costs from a withdrawal for breaches or conditions including no trading activity; the initial fee waiver is therefore conditional.[13]

ForexMart presents MT4 desktop, mobile and browser access. The desktop product supports multiple charts and order management; the mobile route is for access away from the desktop, while the web terminal removes the installation step. Account access on another device should not be read as a promise that desktop automation is running there. The separate VPS arrangement is relevant when an application needs a continuously running host.[16]

Retail margin close-out is assessed at account level when equity falls to 50% of the initial margin requirement. It is a liquidation threshold, not a guaranteed fill price. Additional margin requirements and market gaps can affect the sequence and prices of liquidation. Retail negative-balance protection applies to the trading account; it is separate from compensation for a firm’s inability to return client assets.[18]

The July 2025 execution policy describes market and pending orders, including buy and sell limits, buy and sell stops, and attached stop-loss and take-profit instructions. Requotes can affect instant-execution requests; pending orders are treated differently. A fill may slip favourably or unfavourably, and partial fills can occur at different prices. Large orders may be handled manually. The presence of a stop therefore does not convert it into a guaranteed exit at its trigger.[17]

The agreement prohibits scalping and requires prior written consent for software applying artificial-intelligence analysis. Its scalping definition includes trades closed within two minutes and can extend beyond that period for small-price-change strategies. Pending instructions can be changed or removed before execution within permitted price-distance rules; an instruction without a specified validity remains in force until it is executed or cancelled.[19]

The firm’s 2024 RTS 28 report identifies the company itself as the execution venue for its CFD business. Together with the execution policy, that describes a bilateral trading relationship with the investment firm, rather than a client placing an exchange order in their own name. Hedging by the firm does not change the party owing the client the contract’s result.[28]

Payment screens and the linked costs PDF are not entirely aligned: for example, the funding page abbreviates the Neteller charge to its $1 minimum, while the tariff specifies 2% with that minimum. The complete fee basis should be confirmed in the withdrawal request. A deposit shown as free by the broker does not guarantee that the customer’s bank or currency conversion is free.[14]

Deposit and withdrawal requests are made in the client area. The FAQ describes returning funds by the funding method and to the same account holder, with internal transfers also requested through the client area. Do not treat an internal transfer as money already returned to a bank. Keep the request reference and distinguish the broker’s approval from the payment provider’s settlement.[15]

MT4’s Account History can be filtered by date and used to obtain a trading record. Save the relevant account and period together with funding confirmations: a platform report and a bank payment record answer different questions. The public FAQ’s closure process requires no open positions and a zero balance before support closes the account. Closing the platform application alone does not satisfy those conditions.[15]

ForexMart’s investor-protection page identifies Instant Trading EU Ltd as an Investor Compensation Fund member. The page’s “deposit insurance” address should not be confused with a bank deposit guarantee or insurance against losing trades. The relevant question is whether an eligible client has a covered claim when the investment firm cannot meet its obligations.[25]

CySEC’s current ICF information sets compensation at the lower of 90% of covered claims and €20,000, aggregating eligible claims against one member firm. Currency and the number of accounts do not create fresh limits. Because ForexMart EU and InstaForex EU identify the same investment firm, their covered claims would be considered at that firm level; that is the consequence of the scheme’s aggregation rule, not a separate brand-specific allowance. Activation and eligibility conditions still apply.[24][3]

The client agreement says client funds are kept separate from the company’s own money.[19]

The 2025 firm disclosure reports both segregated and non-segregated client-money measures. Those firm-wide prudential figures do not identify the custody treatment of a particular retail account. The applicable account agreement remains necessary to establish that relationship.[29]

Segregation, negative-balance protection and the ICF perform different functions: custody treatment addresses how money is held, negative-balance protection addresses a retail account’s trading deficit, and the ICF addresses qualifying unpaid claims. None fixes the price of a position or reimburses an ordinary market loss.[25]

For platform problems, the agreement permits the company to accept telephone or in-person dealing instructions after identification. Acceptance is discretionary; unclear instructions, recording problems or failed identity checks can prevent it. Contact the dealing desk and obtain confirmation of the instruction and result. A support email by itself is not proof that an order was accepted or executed.[19]

Report suspected credential compromise immediately. The agreement provides for replacement access codes and restricting instructions until replacement; it also describes security deactivation and contact with the company. Preserve the account number and order references without sending passwords. The practical interruption can therefore extend beyond restoring an internet connection.[19]

A complete formal complaint receives an acknowledgement and reference within five days under the currently linked procedure. Investigation is intended to finish within two months of acknowledgement; an explained extension can take the final response to three months. Include the account, relevant transaction IDs, dates, amount in dispute and the remedy sought. An incomplete form or the wrong submission address can delay registration, and prolonged failure to answer the investigator can close the complaint.[21]

The Cyprus Financial Ombudsman’s current natural-person route covers disputes up to €250,000 and requires a €20 application fee. Its eligibility questions include complaining to the firm within six months of awareness, submitting to the Ombudsman within twelve months of the firm complaint, and the separate eighteen-month awareness limit. The application asks for the original complaint, acknowledgement, reply if received, identity evidence and relevant agreement. Use the current form for the precise eligibility tests, including existing court or alternative-dispute proceedings.[22]

CySEC also receives information for supervision, but expressly distinguishes that role from restitution. A supervisory report does not replace a damages claim or an eligible Ombudsman application.[23]

The VPS marketing page advertises free hosting with a €1,000 deposit and ongoing activity conditions. The linked service agreement is materially different: version 7, dated 10 March 2023, charges €35 monthly regardless of net deposits or volume. A trader planning to run an automated system should obtain the actual service tariff and any written waiver before activating it.[26][27]

That agreement says the monthly charge is deducted from equity by the seventh day of the next month and allows interruption when payment is three days overdue. Its listed server configuration is two CPU cores, 2.5 GB RAM and an 80 GB SSD using Windows Server 2012. The published specification is dated; compatibility, updates and availability need confirmation for the intended software. The client remains responsible for access security, and the contract does not guarantee uninterrupted service or recoverable backups. A hosting subscription also does not waive the trading agreement’s strategy restrictions.[27]

The CySEC record identifies Instant Trading EU Ltd and the ForexMart EU domain. The Bank of Lithuania separately lists the same Cyprus firm for cross-border investment services without a Lithuanian branch, and associates both ForexMart and InstaForex domains with it. That host-country listing supports the entity match; it does not establish a second operating company or give every country’s resident an unconditional right to open an account.[2][3]

Headquarters

Limassol, Cyprus — registered office of Instant Trading EU Ltd