EZInvest: EU CFD accounts, trading platforms and conflicting price disclosures

This profile follows the EU website and WGM Services Ltd contract. The site excludes residents of the United States, Canada and United Kingdom. Its South African redirect identifies Sanus Financial Services as a different provider; selecting that route changes the contracting and regulatory basis.[1]

The account matrix also lists retail futures commission of 10 per lot in account currency, shares at 1% and crypto at 0.5%; the percentage basis and opening/closing treatment are unstated. Retail leverage is capped at 1:30, margin call at 100% and stop-out at 50%.[3]

Approved professional Gold/Platinum accounts list leverage up to 1:200 and stop-out at 25%. Platinum’s professional futures commission is 7 per lot in account currency.[3]

The funding page separately gives EUR 250 as the initial minimum. This differs from the account matrix’s 1,000 entry tier; the pages do not explain whether the smaller amount opens a different product or only funds an existing account.[14]

The FAQ permits EUR, GBP or USD accounts, multiple trading subaccounts and a free demo. Verification requires identity and address evidence plus an experience questionnaire. Its quoted processing range is twenty minutes during working hours to twenty-four hours, subject to the evidence supplied.[4]

Professional classification requires assessment and at least two qualifying criteria: significant trading at an average ten transactions per quarter over four quarters, a portfolio above EUR 500,000, or a year in a relevant financial-sector role. It reduces retail protections; it is not obtained merely by selecting Gold or Platinum.[5]

The professional marketing page describes the trading criterion as ten lots per quarter, whereas the classification policy uses transaction frequency. Applicants should use the formal assessment requirements and ask the firm to resolve that difference.[6]

View full spreads & trading costs

The share key-information document describes cash-settled derivative exposure, without shareholder ownership, voting rights or delivery. Its illustrative scenarios are risk disclosures, not a quoted return or current execution price.[20]

Crypto exposure likewise comes through a contract with the broker. It does not establish a wallet, on-chain withdrawal service or ownership of the referenced coins.[21]

The forex key-information document includes the spread and overnight rollover among holding costs. A position has no fixed maturity, but remaining open can incur recurring charges. The reviewed document does not supply a current numerical long/short swap schedule for each pair.[19]

The 2022 agreement says no current brokerage commission, while the account page publishes several commissions. Neither this statement nor a starting spread establishes an all-in price. Obtain the tariff applicable to the actual account.[13][3]

One-click market orders are transmitted immediately and cannot then be edited. The risk notice permits telephone dealing but does not guarantee telephone availability; a confirmed telephone trade is binding. Use the published support route to establish the currently accepted dealing channel before relying on it during an outage.[17]

Report compromised access through support or live chat. The agreement promises an immediate freeze during business hours, otherwise as soon as reasonably possible.[13]

The refund policy applies when funding occurred but no order was executed. A justified request returns funds to the original source, less applicable charges; trading losses are not refunded. Its target is same-day handling, or the next working day for requests outside working hours, with further checks able to delay processing.[15]

The FAQ provides payment-status tracking through Monetary Transactions in the client area. Password changes are available through Personal Settings; forgotten access uses a reset route. No fixed recovery period or post-reset withdrawal hold is established there.[4]

The leverage policy sets retail maxima of 1:30 for major FX, 1:20 for other FX, gold and major indices, 1:10 for other commodities and non-major indices, 1:5 for shares and 1:2 for crypto. It also describes negative balance protection. These are exposure limits, not assurances against losing deposited funds.[18]

The client-money page says funds are kept separately from the firm’s own money at EU banks. This is segregation, rather than a private insurance policy or a guarantee of immediate recovery.[22]

WGM describes membership of the Cyprus Investor Compensation Fund, for eligible claims where it cannot meet covered obligations. The firm’s linked disclosure excludes professional clients and lists a EUR 20,000 ceiling.[23]

CySEC’s current rule limits compensation to the lower of 90% of aggregate covered claims or EUR 20,000 per client against the member. Trading losses are outside that failure-to-return-assets protection.[24]

The complaints procedure promises acknowledgment within five calendar days and a written outcome within two months. If extra investigation is needed, the firm must explain the delay; the additional period cannot exceed thirty calendar days. Keep the assigned reference number for external escalation.[25]

For eligible consumers, the Cyprus Financial Ombudsman requires: firm complaint within six months of awareness; referral within twelve months of complaint and eighteen months of awareness.[28]

Sirix social copying is advertised, but the reviewed platform page does not establish a broker-specific copying fee, allocation rule, disconnect procedure or whether stopping copying also closes positions. These controls should be agreed before enabling another trader’s strategy.[12]

The FAQ says a friend or relative cannot trade the account. The agreement permits approved first-degree relatives after checks; ending authority requires two business days’ written notice.[4][13]

The FAQ places personal tax compliance on the client and says authority reporting depends on applicable law. Payment history is available in the portal; statement export formats, tax certificates and post-closure retrieval were not established.[4]

The education area provides market learning and financial tools. This does not establish personalised advice or delegated trading authority. Educational material and a social-network connection should not be treated as a promise of investment performance.[27]

CySEC’s current register identifies WGM Services Ltd, licence 203/13, authorised on 14 June 2013. Approved domains include the reviewed EU EZInvest route plus EZInvest, Phoenix Markets and StockSTP addresses. Those domain entries do not make each route’s account conditions interchangeable. The current head office is in Nicosia.[2]

Headquarters

Nicosia, Cyprus