CTS Cloud Trading Solutions: retail CFDs and published policy differences

The July 2025 agreement defaults to retail classification unless CTS notifies the client otherwise.[5]

The Raw charge applies to FX, metals and energies, according to account currency; indices, crypto and stocks are commission-free. The December 2024 document says commission is charged at opening, without expressly labelling a per-side or round-trip basis. Spreads vary.[6]

The AML statement describes identity checks, risk-based customer acceptance, sanctions screening and enhanced review for higher-risk customers. Its retention rule keeps AML and trading records for at least five years after closure.[7]

The contact page excludes Belgium, the USA and jurisdictions where CTS lacks permission. A regulator’s list of permitted cross-border activities does not establish acceptance of every resident.[8]

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The July 2025 index KID describes futures-based contracts with automatic rollover and a cash adjustment for the old/new contract price difference. This is a stated product mechanism; the live symbol specification determines the applicable contract.[11]

The crypto KID allows an instrument expiry date: remaining positions close at the last available price. Its USD10,000 exposure example requires USD5,000 initial margin at 1:2 leverage. This illustrates leveraged CFD exposure, not the purchase of USD10,000 of withdrawable cryptocurrency.[12]

The cost schedule applies triple swaps on Wednesday for FX/metals and Friday for indices, crypto, energies and stocks. Rates depend on direction and day; swap-free treatment can still involve a daily holding charge.[6]

The older fee document excludes withdrawals from qualifying activity. Its active-account waiver and twelve-month period differ from the later disclosures; do not assume a dormant second account is exempt.[13]

Separately, after five inactive years and unsuccessful contact attempts, the agreement permits removing client-money treatment of a positive balance; a later valid claim may be paid.[5]

The October 2023 fee schedule says realised profit/loss and charges can incur conversion costs when instrument and account currencies differ. It does not quantify a conversion markup. Account-currency commission quotations do not establish a complete funding-currency list.[13]

CTS advertises MT5 with MetaEditor, MQL5 Expert Advisors, scripts and custom indicators. The public page does not establish identical robot support or saved-workspace behaviour across desktop, web and mobile.[1]

The risk policy identifies CTS as principal or riskless principal and sole execution venue. CFD positions cannot be transferred to another provider. Gaps, illiquidity and trading suspensions can prevent execution at a requested stop price.[15]

The execution policy permits telephone dealing after stale-price rejection if the quote remains valid. That is a conditional alternative, not guaranteed outage execution.[14]

At 60% margin level or less, discretionary closure starts with the greatest absolute loss. At 50% or less, automatic closure starts with the highest-margin trade whose market is open.[14]

The July 2025 FX KID instead describes closing the smallest position first at the 50% threshold. The sequence is therefore inconsistent across documents; it should not be relied on to preserve a chosen position.[9]

The agreement requires own-name funding and ordinarily returns withdrawals to the original source. Withdrawal availability is limited by free margin and review requirements; intermediary charges may apply. It guarantees no processing duration.[5]

Customer due diligence and ongoing transaction monitoring apply throughout the relationship. A request for further evidence can therefore be part of regulatory review; the public AML statement does not provide a fixed release deadline.[7]

The risk policy says retail money is segregated at credit institutions that may be inside or outside the EEA; title-transfer collateral is not permitted for retail clients. Segregation still leaves exposure to a bank’s failure and the broker’s inability to meet obligations.[15]

The leverage policy provides retail negative-balance protection and treats professional protection as discretionary. Its 50% close-out threshold is an account equity-to-used-margin measure, not a guarantee that each position can lose only its initial margin.[16]

The December 2024 execution policy says negative-balance protection covers all client categories. Professional clients should reconcile that promise with the categorisation policy’s warning that such protection may be unavailable.[14][4]

The policy accepts registered post to 75 Athalassas Avenue, Nicosia 2012. Its email address spells the domain “could-trading.eu”, unlike the verified website. Confirm an electronic complaint destination through the published contact channel before sending personal documents. The policy provides escalation to the Financial Ombudsman and CySEC.[18]

Downloadable platform reports cover order execution and account history; the agreement does not promise another statement format.[5]

The risk disclosure leaves tax obligations with the client and offers no tax advice. A platform trading report should not be assumed to be a jurisdiction-specific tax certificate.[15]

The privacy policy retains personal information for five years after the relationship, or up to seven if authorities require it. It describes data-protection measures without specifying multi-factor recovery or a post-reset withdrawal hold. Access and portability rights concern personal data, not necessarily trading-workspace settings.[19]

The website markets REST API, SAML and OAuth integration for bespoke infrastructure. It does not publish retail endpoint permissions, withdrawal authority or universal API eligibility.[1]

The conflicts policy describes separated functions, restricted information flows and independent compliance oversight. Where controls cannot adequately prevent client harm, CTS says it will disclose the conflict before acting. These are policy commitments, not an execution-quality measurement.[20]

The 2025 prudential report, published in April 2026, dates incorporation to 12 August 2011. It describes minimal activity following recent activation: average segregated client money was EUR4,000, EUR4,000 and EUR5,000 in October–December 2025. Those dated figures qualify the scale of the advertised offer.[3]

The same report shows EUR752,000 regulatory own funds at year-end 2025. This is the firm’s dated regulatory-capital disclosure, not a measure of client deposit protection or current cash available for withdrawals.[3]

Founded

2011 — incorporation of the Cyprus company

The legal hub provides separate agreements, pricing schedules, execution and leverage policies, and product KIDs. Read the applicable versions together with the live instrument specification before funding; a product headline alone does not define the contract.[21]