Opening and using a UK account
Sections ↑City Index’s UK service relaunched as StoneX Trading in September 2026. StoneX said the transition preserved existing accounts, platforms and support; new UK account openings moved to the new brand. This profile covers that UK service, operated by StoneX Financial Ltd. Applications assess financial circumstances and trading experience for appropriateness.[19][10][3][5]
Account comparison01
Account routes
Account comparison02
Identification and initial funding
| Item | Published requirement |
|---|---|
| Identity | Electronic checks; identity documents may be requestedSource 5Source 6 |
| Address document if requested | Recent document, normally within three monthsSource 5Source 6 |
| Account minimum | No standing minimum balance statedSource 5Source 6 |
| Card deposit | Minimum £100 or currency equivalentSource 5Source 6 |
| Bank transfer | No minimum depositSource 5Source 6 |
Products and platform coverage
Sections ↑At a glance03
Product access by platform
At a glance04
Account type and automation
| Platform | Account scope | Automation or analysis |
|---|---|---|
| WebTrader | CFDs and spread betting | Performance analytics and integrated chartsSource 11 |
| TradingView | CFDs | Pine Script chart tools; connected order entrySource 11 |
| MetaTrader 4 | MT4 account | Expert Advisors, MetaTrader Market and EA hostingSource 11 |
At a glance05
Professional catalogue: published coverage
A CFD position does not confer ownership of the underlying share or commodity. Spread-betting and CFD charges differ, and the presence of an instrument in one platform does not establish access in another.[2][11][4]
Trading costs and carrying charges
Sections ↑At a glance06
UK FX references: spread betting and CFDs
At a glance07
UK index references: spread betting and CFDs
At a glance08
Commodity references: spread betting and CFDs
At a glance09
Metal references: spread betting and CFDs
At a glance10
Bond-market references: spread betting and CFDs
At a glance11
Published commission schedule
| Product | Commission |
|---|---|
| Spread bets | No additional trading commissionSource 4 |
| FX and non-equity CFDs | No additional trading commissionSource 4 |
| UK and most European equity CFDs | 0.08%; minimum £10 or €10Source 4 |
| Most US equity CFDs | 1.8 US cents per share; minimum USD 10Source 4 |
| Australian share CFDs | 0.08%; minimum AUD 5Source 15 |
| Asian share CFDs | From 0.08%; minimum from SGD 10Source 15 |
At a glance12
Spread and financing structure
| Cost | Published treatment |
|---|---|
| Spreads | Fixed or variable by market and sessionSource 4Source 7 |
| Non-expiring positions | Daily financing can applySource 4Source 7 |
| Futures-style contracts | Carrying cost reflected in priceSource 4Source 7 |
| Guaranteed stop | Premium if the stop is triggeredSource 4Source 7 |
| Hard-to-borrow shares | Additional borrowing charge may applySource 4Source 7 |
At a glance13
Non-FX overnight financing
At a glance14
Financing calculation inputs
FX uses a separate swap-point calculation, with a three-day Wednesday adjustment. A cash CFD benchmark formula should therefore not be applied mechanically to a currency trade. The platform’s instrument schedule supplies the applicable rate.[4]
At a glance15
Currency conversion and account records
| Item | Published handling |
|---|---|
| Back-to-base conversion | Non-base-currency CFD P&L and charges converted automaticallySource 4 |
| Conversion adjustment | Up to ±0.5% from the quoted conversion rateSource 4 |
| Records | Contract notes and statements show conversionsSource 4 |
| Spread betting | Not affected by this back-to-base processSource 4 |
At a glance16
Inactivity fee: every trigger matters
| Condition | Published rule |
|---|---|
| Period | Twelve months without tradingSource 4 |
| Fee | £12 per monthSource 4 |
| Small balance | Remaining balance taken; fee does not create a negative balanceSource 4 |
| Does not reset inactivity | Login, placing unexecuted orders, deposits or withdrawalsSource 4 |
At a glance17
Account suspension after inactivity
Orders, stops and margin
Sections ↑At a glance18
Platform continuity
| Item | Published functionality |
|---|---|
| WebTrader browsers | Current Chrome, Firefox, Edge and SafariSource 9Source 11 |
| Order and position views | Updates synchronized across supported interfacesSource 9Source 11 |
| Account history | Positions and Orders areaSource 9Source 11 |
| MT4 automation | Expert Advisors operate through the MT4 environmentSource 9Source 11 |
At a glance19
Ordinary and guaranteed stops
At a glance20
GSLO examples differ between public pages
| Market | GSLO FAQ example | Main pricing-page example |
|---|---|---|
| UK 100 CFD | 1.4 × quantity | 3 × quantitySource 7Source 15 |
| EUR/USD CFD | 1.2 × stake | 4 × CFD quantity, per 0.0001Source 7Source 15 |
| Barclays CFD | 0.25% of notional value | 0.25% of notional valueSource 7Source 15 |
| US Crude Oil CFD | 8 × quantity | 4 × quantitySource 7Source 15 |
At a glance21
Retail and professional starting margins
At a glance22
Margin and liquidation mechanics
| Feature | Published treatment |
|---|---|
| Initial margin | Depends on instrument, asset class and position sizeSource 8 |
| Step margin | Higher requirements for larger aggregate exposuresSource 8 |
| MT4 exception | Step margin does not apply on MT4Source 8 |
| Margin-level measure | Net equity divided by total margin requirement × 100Source 8 |
| Liquidation | Positions can be closed without prior noticeSource 8 |
Margin close-out does not guarantee a particular exit price. Price gaps can change the liquidation result. The public margin page contains inconsistent descriptions of hedged-position margin, so this profile does not publish a single hedging formula from it.[8]
Deposits, withdrawals and closing the account
Sections ↑At a glance23
Deposit methods and ownership
| Method or condition | Published rule |
|---|---|
| Debit cards | Visa, Mastercard, Maestro and ElectronSource 6 |
| Credit cards | Visa and MastercardSource 6 |
| Bank transfer | AcceptedSource 6 |
| Cash or third-party deposits | Not acceptedSource 6 |
| Registered cards | Maximum of threeSource 6 |
| Citibank cards | Cannot fund spread-betting accountsSource 6 |
At a glance24
Withdrawal limits and fees
| Item | Published rule |
|---|---|
| Minimum | £100, or the full available balance if lowerSource 6 |
| Online request maximum | £20,000 per transactionSource 6 |
| Credit-card maximum | £20,000 within 24 hoursSource 6 |
| Larger withdrawal | Contact account managementSource 6 |
| StoneX deposit/withdrawal fee | None; external provider charges may remainSource 6 |
At a glance25
Withdrawal destination and timing
| Item | Published handling |
|---|---|
| Destination | Original funding source until net deposits are repaidSource 6 |
| Profits or excess funds | Verified eligible method; evidence may be requiredSource 6 |
| Card receipt | Usually 3–5 business daysSource 6 |
| Domestic bank receipt | Usually 1–2 business daysSource 6 |
| Available cash | Funds not committed to open positionsSource 6 |
| Faster Payments | Eligible domestic transfers may arrive within one business daySource 6 |
Withdrawing the entire balance does not close the account. A funding method cannot normally be removed while net deposits remain against it. These rules matter when changing cards or bank accounts and when exiting the service.[6]
UK entity and client-money safeguards
Sections ↑At a glance26
Legal identity
At a glance27
Safeguard and its scope
| Arrangement | Meaning |
|---|---|
| Client-money segregation | Firm says UK client funds are held under FCA client-money rulesSource 10Source 13 |
| Hedging funding | Firm says its own money funds hedgesSource 10Source 13 |
| FSCS investment limit | Up to £85,000 per eligible person per failed firmSource 10Source 13 |
| Eligibility | Depends on the regulated activity and compensatable claimSource 10Source 13 |
The FSCS limit is not insurance against ordinary market losses and is not a group-wide promise covering every StoneX service. The investment-compensation limit is separate from bank-deposit compensation.[13]
Support and learning resources
Sections ↑At a glance28
Support routes
At a glance29
Formal UK complaint process
| Stage | Published procedure |
|---|---|
| Submit | Client Management: [email protected] or 0800 060 8609Source 18 |
| Supporting details | Client reference, issue, requested remedy, relevant documents and contact detailsSource 18 |
| Initial resolution | The firm aims to resolve complaints within three business daysSource 18 |
| Escalation | Compliance sends an acknowledgement and a final response within eight weeksSource 18 |
| External review | Eligible complaints may go to the Financial Ombudsman Service within six months of the final responseSource 18 |
Research and account information
Sections ↑At a glance30
Tools and records
| Resource | Published use |
|---|---|
| Trading Academy | Trading educationSource 12Source 11Source 4 |
| Market analysis | Research and market commentarySource 12Source 11Source 4 |
| Performance analytics | Review trading performance on WebTraderSource 12Source 11Source 4 |
| Statements and contract notes | Reconcile charges and converted amountsSource 12Source 11Source 4 |
Group and UK operator
Sections ↑StoneX Financial Ltd is the UK contracting company; the listed StoneX group parent is a separate legal person. FOREX.com and other group services have their own account menus and pricing. Common ownership does not make those terms interchangeable.[1][10][19]
At a glance31
City Index and StoneX Trading: continuity and ownership
| Date | Verified milestone |
|---|---|
| 1983 | City Index established in the UKSource 20 |
| 31 October 2014 | GAIN announced an agreement to acquire City Index at an approximate aggregate price of USD 118 millionSource 21 |
| 1 April 2015 | Acquisition completed; the completion release reported approximately USD 148 million aggregate and USD 77 million net purchase priceSource 22 |
| 2020 | StoneX acquired GAIN Capital, including City Index and FOREX.comSource 23 |
| September 2026 | StoneX announced the UK relaunch on 9 September and retirement of the City Index UK brand on 12 SeptemberSource 19 |
- Headquarters
- London, United Kingdom — UK service operated by StoneX Financial Ltd
- Founded
- 1983 — City Index predecessor brand
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
StoneX Financial Ltd
United KingdomSource 1
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Financial Conduct Authority446717 | Authorised | Checked 26 Oct 2026Authorisation and firm reference are company-disclosed; no independent FCA permissions assessment is claimed.Source 1Source 10 |
Sources & further reading
- StoneX UK financial compliance library StoneX · Accessed 26 Oct 2026
- StoneX Trading CFD markets, rates and platforms StoneX Trading · Accessed 26 Oct 2026
- StoneX Trading account application and eligibility StoneX Trading · Accessed 26 Oct 2026
- StoneX Trading costs and financing StoneX Trading · Accessed 26 Oct 2026
- StoneX Trading popular account FAQs StoneX Trading · Accessed 26 Oct 2026
- Funding and withdrawals StoneX Trading · Accessed 26 Oct 2026
- Guaranteed stop-loss orders StoneX Trading · Accessed 26 Oct 2026
- Margin and leverage StoneX Trading · Accessed 26 Oct 2026
- WebTrader account management StoneX Trading · Accessed 26 Oct 2026
- Financial strength and client-money safeguards StoneX Trading · Accessed 26 Oct 2026
- Trading-platform comparison StoneX Trading · Accessed 26 Oct 2026
- Trading support and demo StoneX Trading · Accessed 26 Oct 2026
- Investment compensation eligibility and limits Financial Services Compensation Scheme · Accessed 26 Oct 2026
- FCA firm record: StoneX Financial Ltd Financial Conduct Authority · Accessed 26 Oct 2026
- UK published market spreads, commissions and margin references StoneX Trading · Accessed 26 Oct 2026
- Professional and retail margin comparison StoneX Trading · Accessed 26 Oct 2026
- Professional markets and platform coverage StoneX Trading · Accessed 26 Oct 2026
- Important information: complaints and account closure StoneX Trading · Accessed 26 Oct 2026
- City Index relaunches as StoneX Trading, 9 September 2026 StoneX Group · Accessed 26 Oct 2026
- City Index company history statement, September 2011 City Index via PR Newswire · Accessed 26 Oct 2026
- GAIN Capital acquisition agreement announcement, 31 October 2014 GAIN Capital / SEC filing · Accessed 26 Oct 2026
- GAIN Capital completes City Index acquisition, 1 April 2015 GAIN Capital via PR Newswire · Accessed 26 Oct 2026
- StoneX company history in SEC filing StoneX Group · Accessed 26 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.