Capital Index Global: Bahamas FX and CFD accounts, MT4, charges and client protection

This profile covers Capital Index (Global) Limited’s Bahamas website and MT4 application. It excludes US, Bahamas and Belgian residents among other restrictions. The public application was accessible without submission.[1][3]

Both tiers allow hedging and EAs. Forex starts at 0.01 lot with 0.01-lot increments; the non-FX minimum is 0.1 lot. Desktop, mobile and telephone dealing are listed. Starting spreads are advertised minima, without an averaging period; the effective symbol margin can impose a lower leverage limit.[4]

Individuals and companies may apply; joint accounts are not offered in the FAQ. Identity and current-address evidence depend on residence, and an appropriateness assessment asks about knowledge and experience. Accounts may use GBP, EUR or USD. These checks are part of approval, not evidence that every applicant from a listed country will be accepted.[5]

The FAQ allows up to five accounts. A demo expires after 60 days without use; that demo rule is separate from the funded-account dormancy charge described below. Internal transfers require instructions identifying both accounts and the amount.[6]

View full spreads & trading costs

The reviewed catalogue spans major, minor and exotic currencies, indices, precious metals, oil and share CFDs. It did not establish a crypto product. Product specifications and the selected live symbol determine the actual session, contract size and collateral; a general 200:1 account headline cannot replace those instrument terms.[7]

Positions crossing 00:00 server time can receive a financing debit or credit. The financing page specifies triple Wednesday for FX and metals and triple Friday for cash indices and oils. It describes liquidity-provider rate adjustments of 2.5% for FX and 3.5% for indices/oils; these are not a fixed cash fee per trade. Live long/short rates and symbol calculations are available in MT4. Older SmartCharts references in that table do not establish a currently available account platform.[9]

Under the October 2024 terms, six months without an open position or opening/closing trades makes an account dormant. The monthly charge is 15 GBP, USD or EUR in the account currency, taken on the final calendar day from available positive cash; this fee alone does not create a negative balance.[10]

The agreement permits limit, stop, stop-loss and trailing-stop orders. Instructions default to good-till-cancelled unless a day/time expiry is chosen. Trailing stops require MT4 to remain logged in. Stops are not guaranteed, and amendment or cancellation must reach the firm before execution while the relevant market is trading.[10]

The current linked execution summary is dated October 2018. It describes Capital Index as sole execution venue, using principal or matched-principal dealing outside an exchange. It may hedge some, all or none of an exposure. Positive and negative slippage can occur; a stop trigger does not ensure that exact execution price. The dated policy is useful for the model, but should not override a later accepted tariff.[11]

The trading FAQ places server time two hours ahead of UK time. After a weekend gap, eligible instructions may fill at the opening market price. Current financing and session details belong to each MT4 symbol, rather than the local clock on the client’s device.[14]

The agreement accepts telephone or email dealing instructions and requires alternative access arrangements. Its listed support contact is the route to establish before an outage. Trade queries should be raised as soon as possible and within two business days; the firm reserves the right to reject late queries.[10]

The FAQ does not provide a dependable normal receipt time for every method. A withdrawal request, broker release and arrival at the beneficiary are separate stages. For a closed card or bank account, obtain the replacement-route requirements before submitting a payment instruction.[15]

The agreement permits a non-base-currency payment to be refused or converted at the prevailing rate plus or minus 0.5%. This conversion treatment is separate from any bank charge and from the account’s execution spread.[10]

The Securities Commission of The Bahamas lists Capital Index (Global) Limited in its 30 September 2026 register, including dealing as agent/principal and arranging and trading CFDs. This independently matches the current international entity. Its website gives licence SIA-F199; the roster identifies the company and permitted activities rather than printing that licence number.[2][1]

The client-protection page says retail money is held in segregated accounts at Tier 1 UK banks, separate from the company’s own assets. The location of those banks does not make the Bahamas contract an FCA account. The reviewed disclosure does not establish a negative-balance guarantee or a specified insurance/statutory compensation amount for these clients.[16]

Daily and monthly statements are sent by email. MT4’s Account History allows a selected date range and downloaded trade reports. These records are useful for reconciliation, but no specific local tax filing certificate or guaranteed export format was established. Keep cash movements and conversion records with the trade history.[18]

The account-management FAQ describes a common portal/MT4 password and a reset link, with support available if that fails. Closure requests must come from the registered email. The top-questions FAQ requires evidence for changes to personal details; neither page establishes a fixed withdrawal hold after recovery or a contact change.[18][6]

The complaints summary provides a short-form response for matters resolved by the third business day; unresolved cases move to compliance. It aims for a final answer within 14 days, with a holding response if still unresolved at eight weeks. It also identifies escalation to the Securities Commission of The Bahamas when the client remains dissatisfied or the stated timelines pass.[19]

MarketBOOK is presented as a Capital Index partnership with Signal Centre. It advertises FX, commodity and index ideas, chart analysis, alerts, calculators, one-click dealing and automated/backtesting tools. It is not established as a separate contracting broker. A signal or chart idea does not itself authorise an order; the reviewed page did not settle strategy fees, copy-disconnection handling or the exact permissions of any automation connection.[20]

The Bahamas business and the former UK company must be distinguished. Companies House records company 09532185 as Vantos Markets (UK) Limited, formerly Capital Index (UK) Limited until 5 February 2026. That rename does not establish a transfer of the Bahamas account or access to UK complaint and compensation arrangements.[21]

The current contact page and application continue to use Capital Index (Global) Limited. Its address is 3 Bayside Executive Park, West Bay Street and Blake Road, Nassau. A proposed migration requires a client-specific notice identifying the receiving company and treatment of open trades and cash.[17][3]