Ocean Broker is CaixaBank’s securities platform for customers with a bank account and CaixaBankNow access. Its domestic trading packs combine monthly service charges with conditional waivers, while international securities and derivatives have separate tariffs. The platform supports advanced orders, but its authorisation windows, market-data subscriptions and custody charges need to be distinguished from free securities-file opening.[1][2]
Accounts and eligibility
Sections ↑Account comparison01
Account prerequisites
| Item | Details |
|---|---|
| Bank relationship | A CaixaBank current account and CaixaBankNow access are required.Source 1 |
| Securities contract | Open the securities file, or expediente de valores, for the investment service.Source 1 |
| Opening charge | The FAQ describes free file opening and maintenance; securities custody and dealing tariffs remain separate.Source 1 |
Account comparison02
Opening through digital banking
| Item | Details |
|---|---|
| Web route | Go to Savings and Investment, then the investment area to open the securities file.Source 1 |
| App route | The OCEAN app provides the My Portfolios route.Source 1 |
| Permissions | The selected product and applicable contract determine which instruments can be traded.Source 1 |
Products and market access
Sections ↑Specifications03
Shares, ETFs and warrants
| Item | Details |
|---|---|
| Shares and ETFs | Domestic and international securities fall under separate pricing schedules.Source 1Source 2 |
| Warrants | Included in the published equity-market tariff, although their payoff and risk differ from shares.Source 1Source 2 |
| Market access | The service includes Spanish, European and US share markets; availability remains instrument-specific.Source 1Source 2 |
Specifications04
Bonds and listed derivatives
| Item | Details |
|---|---|
| OTC fixed income | CaixaBank acts as dealer; pricing depends on the remaining maturity of the issue.Source 2 |
| Listed derivatives | The schedule includes MEFF, Eurex and selected US futures/options.Source 2 |
| Separate products | A listed future or option is not ordinary share ownership; contract size and margin requirements must be considered.Source 2 |
Trading and holding costs
Sections ↑Pricing & charges05
Domestic trading packs: monthly subscription
| Item | Details |
|---|---|
| Iniciación | €7.26; waived with one qualifying operation a month.Source 2 |
| Avanzado | €12.10; waived with two qualifying operations a month.Source 2 |
| Experto | €24.20; waived with six qualifying operations a month.Source 2 |
| Experto Plus | €36.30; waived with eight qualifying operations a month. Prices include VAT.Source 2 |
Pricing & charges06
Domestic equity trading with a pack
Pricing & charges07
Pack intraday closing charge
| Item | Details |
|---|---|
| First operation up to €6,000 | The qualifying closing operation costs €3.Source 2 |
| First operation above €6,000 | The published closing-operation rate is 0.05%.Source 2 |
| Scope | This is a closing-side intraday tariff, not a €3 price for every opening or ordinary trade.Source 2 |
Pricing & charges08
Standard domestic equities without the pack tariff
Pricing & charges09
Standard international equities
Pricing & charges10
OTC bond dealing by remaining maturity
| Item | Details |
|---|---|
| Up to one year | 0.15% of transaction value.Source 2 |
| One to two / two to three years | 0.50% / 0.65% in the published maturity bands.Source 2 |
| Three to four / more than four years | 0.80% / 0.95%.Source 2 |
| Minimum commission | €10 per operation; this is separate from the €10,000 minimum purchase amount.Source 2 |
Pricing & charges11
SEND bond exception and brokerage inclusions
| Item | Details |
|---|---|
| SEND-listed issue | The tariff states a 0.65% dealing rate regardless of remaining maturity, rather than the OTC maturity bands.Source 2 |
| Execution intermediaries | CaixaBank says it does not directly pass on additional execution-intermediary costs such as market levies or outside-broker commission.Source 2 |
| Still payable | The bank’s dealing commission and applicable taxes or tax charges; custody is a separate service.Source 2 |
Pricing & charges12
OTC bond custody
Pricing & charges13
Selected MEFF contract commissions
Pricing & charges14
Selected international derivative commissions
| Item | Details |
|---|---|
| Eurex Euro Stoxx 50 future / option | €9 / €10 per contract.Source 2 |
| Eurex DAX future | €10 per contract.Source 2 |
| Eurex Bund, Bobl or Schatz future | €10 per contract.Source 2 |
| Listed US mini S&P / mini Nasdaq future | €15 per contract in the published schedule.Source 2 |
Pricing & charges15
MEFF subscriptions and activity credits
| Item | Details |
|---|---|
| Avanzado / Experto | €12.10 / €26.62 monthly including VAT; waiver thresholds are two / eight qualifying contract credits.Source 2 |
| Credit weighting | An IBEX 35 future counts as one; the listed Mini IBEX, share-future and option contracts count as 0.20 each.Source 2 |
| Lookback rule | If monthly activity is insufficient, the tariff checks whether the preceding 12-month average reaches the threshold.Source 2 |
| Account scope | Qualifying activity is aggregated across contracts and securities files held by the subscribing customer under the stated rules.Source 2 |
Platforms, orders and execution
Sections ↑Process16
Web, OCEAN app and bank-app functions
| Item | Details |
|---|---|
| Ocean Broker | Dedicated investment platform for securities dealing.Source 1 |
| OCEAN app | The service provides a mobile investment route.Source 1 |
| CaixaBankNow app | Supports investment consultation and portfolio monitoring; use the available Ocean dealing functionality for the relevant order.Source 1 |
Process17
Market data by entitlement
| Item | Details |
|---|---|
| Spanish, European and US shares | Real-time prices and streaming are described for the supported equity markets.Source 1 |
| Other quotations | Other international markets, indices, commodities and FX quotations are described as delayed by 20 minutes.Source 1 |
| Domestic indices | Live streaming requires Avanzado, Experto or Experto Plus.Source 1 |
| Order-book depth | Requires Experto or Experto Plus.Source 1 |
Process18
Price instructions
| Item | Details |
|---|---|
| Market order | Prioritises execution; the eventual price and available liquidity still matter.Source 1 |
| Best-price order | Uses the available best counterparty price under the described order mechanism.Source 1 |
| Limit order | Sets the maximum purchase price or minimum sale price; it does not guarantee a fill.Source 1 |
Process19
Stops and conditional orders
| Item | Details |
|---|---|
| Stop | Triggers submission when the specified price condition is met.Source 1 |
| Trailing stop | The trigger follows a favourable price move and remains unchanged on an unfavourable move under the described mechanism.Source 1 |
| Conditional strategy | The trigger may reference the security, another security or an index; the trigger price is not a guaranteed execution price.Source 1 |
Process20
Associated and all-or-none instructions
| Item | Details |
|---|---|
| Associated order | Submitted after the earlier initial order has executed in full.Source 1 |
| All or none | The described order executes immediately for the full quantity or is cancelled.Source 1 |
| Combined strategy | Can define entry or exit conditions for an upward or downward price move.Source 1 |
Process21
Experto Plus authorisation window
| Item | Details |
|---|---|
| Workspace | Customisable market screens and watchlists support active monitoring.Source 1 |
| Multiple-order signing | The described feature permits up to 10 orders within a one-hour authorisation window.Source 1 |
| Control boundary | This is a limited order-signing facility, not continuing authority for autonomous portfolio management.Source 1 |
Process22
Published derivative limits per order
| Item | Details |
|---|---|
| MEFF IBEX / Mini IBEX future | Five / 200 contracts per order in the table.Source 2 |
| Mini IBEX options / share options | 50 contracts per order.Source 2 |
| Share futures | 100 contracts per order.Source 2 |
| Margin and permissions | The table defines these as maximum order quantities; account permissions and the margin displayed in Ocean’s Derivatives area also apply.Source 2 |
Funding, settlement and transfers
Sections ↑Process23
Minimum purchase and commission are different
| Item | Details |
|---|---|
| OTC fixed income minimum | Purchases start at €10,000.Source 2 |
| Brokerage minimum | The €10 minimum commission does not mean a bond can be purchased for €10.Source 2 |
| Other instruments | A bond-specific purchase threshold should not be applied to every share, ETF or derivative order.Source 2 |
Process24
Understanding a held bank balance
| Item | Details |
|---|---|
| Availability | A retained balance is temporarily unavailable even when it appears in the account total.Source 8 |
| Examples | The bank lists pending cash/cheque credits and legal or tax attachments among possible causes.Source 8 |
| Where to inspect | CaixaBankNow: Accounts, My Accounts, then the retained amount; the exact reason determines what is needed to release it.Source 8 |
Custody and client protection
Sections ↑Protections & eligibility25
Bank identity and FGD membership evidence
| Item | Details |
|---|---|
| Provider | CaixaBank, S.A.; Spanish tax identifier A08663619.Source 4Source 5 |
| Bank of Spain code | 2100 in the bank’s legal disclosure.Source 4Source 5 |
| FGD record | The official notice published in April 2026 lists CaixaBank in both the cash-deposit and securities compartments as at 31 December 2025.Source 4Source 5 |
Protections & eligibility26
Cash deposits and securities have different cover
| Item | Details |
|---|---|
| Eligible bank deposits | Ordinary deposit-guarantee cover is up to €100,000 per depositor at the bank, subject to scheme eligibility.Source 7Source 6 |
| Securities non-return | The FGD separately describes up to €100,000 per depositor and institution for failure to return covered entrusted securities.Source 7Source 6 |
| Investment losses | The securities protection does not reimburse price falls; its limit is independent of the cash-deposit limit.Source 7Source 6 |
Support, complaints and records
Sections ↑Process27
General help and account recovery
| Item | Details |
|---|---|
| Help numbers | +34 93 887 25 25 and 900 40 40 90; general assistance is advertised 24/7.Source 8 |
| Forgotten access | Use the digital-banking recovery link or the documented CaixaBank ATM key-recovery menu.Source 8 |
| Dealing distinction | General incident support is not a published promise of round-the-clock telephone order execution.Source 8 |
Process28
Contract records and certificates
| Item | Details |
|---|---|
| Contracts and operational records | Most are available in CaixaBankNow MailBox on the web or app.Source 9 |
| Ownership or balance certificate | Open the account and use Show more in digital banking.Source 9 |
| Other certificates | May require a branch appointment and can carry an issue fee.Source 9 |
Process29
Complaints and escalation
| Item | Details |
|---|---|
| Initial complaint | Submit online, at a branch or by post to Calle Pintor Sorolla 2–4, 46002 Valencia.Source 9 |
| Response period | The bank states one month generally, or 15 business days for payment-service complaints.Source 9 |
| Investment escalation | The named external supervisor for investment/securities complaints is the CNMV after the internal route or applicable response period.Source 9 |
Research and additional services
Sections ↑Availability30
Research and market monitoring
| Item | Details |
|---|---|
| Research | Company and sector information, analyst views and earnings-related material.Source 3 |
| Events | Economic calendars, corporate-action information and market commentary.Source 3 |
| Monitoring | Watchlists and alerts assist tracking; these information tools do not themselves instruct the bank to trade.Source 3 |
Company and service history
Sections ↑Regional comparison31
Bank and service identity
| Item | Details |
|---|---|
| Legal company | CaixaBank, S.A., based at Calle Pintor Sorolla 2–4, 46002 Valencia, Spain.Source 4Source 1 |
| Service | Ocean Broker is the bank’s investment platform.Source 4Source 1 |
| Contract scope | The Spanish bank identity is distinct from registrations separately disclosed for its foreign branches.Source 4Source 1 |
- Headquarters
- Spain
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
CaixaBank, S.A.
No separate licence entry is recorded in this panel.
Cost illustrations and practical implications
Sections ↑Scenarios32
Calculated domestic pack example
| Item | Details |
|---|---|
| Assumption | One €5,000 domestic trade under a qualifying pack tariff.Source 2 |
| Brokerage | €10; the Iniciación monthly subscription can be waived if that trade meets its activity rule.Source 2 |
| Holding cost | One monthly trade alone should not be treated as proof that the separate 12-trade half-year custody condition has been met.Source 2 |
Scenarios33
Calculated international commission examples
| Item | Details |
|---|---|
| €10,000 transaction | €36 under the published below-€15,000 band.Source 2 |
| €20,000 transaction | 0.25% produces €50.Source 2 |
| Exclusions | Custody, currency conversion and applicable taxes must be considered separately; the bank’s stated execution-cost inclusion should not be counted a second time.Source 2 |
Sources & further reading
- CaixaBank Ocean Broker: opening, platforms, order types and data entitlements CaixaBank Ocean Bróker · Accessed 27 Oct 2026
- CaixaBank Ocean Broker: pack prices, dealing and semiannual custody tariffs CaixaBank Ocean Bróker · Accessed 27 Oct 2026
- CaixaBank Ocean Broker: analysis, order book, alerts and trading tools CaixaBank Ocean Bróker · Accessed 27 Oct 2026
- CaixaBank official legal notice: Spanish parent identity and Bank of Spain code CaixaBank Ocean Bróker · Accessed 27 Oct 2026
- BOE: FGD cash and securities membership at 31 December 2025, published 22 April 2026 Boletín Oficial del Estado · Accessed 27 Oct 2026
- FGD: securities non-return cover and its separation from cash deposits Fondo de Garantía de Depósitos · Accessed 27 Oct 2026
- CaixaBank: savings products and deposit-guarantee disclosure CaixaBank Ocean Bróker · Accessed 27 Oct 2026
- CaixaBank: help numbers, access recovery and held balances CaixaBank Ocean Bróker · Accessed 27 Oct 2026
- CaixaBank: complaints, digital documents and supervisor escalation CaixaBank Ocean Bróker · Accessed 27 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.