Accounts & headline costs
Sections ↑Betashares Direct offers self-directed ASX investing alongside managed and custom portfolios. Betashares Capital Limited issues Betashares Invest, the investment scheme accessed through the platform. Self-directed orders have no brokerage; portfolio services add their own fees, and Betashares retains the interest it receives on Cash Wallet balances.[1][2]
Account comparison01
Account and service routes at a glance
| Account / service | Customer and legal scope | Principal condition |
|---|---|---|
| Individual and joint | Personal ownership routes | Self-directed, managed and custom features subject to eligibilitySource 3Source 1 |
| Kids | Adult-administered investing for a child | Ownership and tax treatment need separate considerationSource 3 |
| SMSF, trust and company | Entity accounts with additional documentation | Authorised signatories and beneficial owners must be verifiedSource 3 |
| Managed Portfolio | Model portfolio operated under the platform terms | Portfolio fee and underlying ETF costs applySource 5Source 2 |
| Custom Portfolio | User-selected mix maintained through the portfolio service | Fee depends on holdings count and balanceSource 6Source 2 |
Broker essentials02
Opening and account essentials
| Measure | Value | Context |
|---|---|---|
| Self-directed brokerage | A$0 on all ASX-traded ETFs and eligible selected ASX shares | Source 2Source 1 |
| Self-directed account fee | A$0 | Source 2 |
| Auto-invest fee | A$0 for the supported self-directed ETF route | Source 7Source 2 |
| Cash Wallet economics | Betashares retains interest it receives on cash balances | This is not shown as a direct account debit but is part of the economic relationship.Source 2Source 1 |
| Individual eligibility | At least 18, an Australian tax resident and an Australian residential address; identity verification required | Source 4 |
| Minimum investment | A$10 using supported fractional orders | Source 4 |
Products & platforms
Sections ↑Availability03
Products and ownership structure
| Product or service | Published access | Boundary that matters |
|---|---|---|
| All ASX-traded ETFs | Self-directed buy and sell access | ETF management and transaction costs remainSource 1Source 2 |
| Selected ASX shares | The current site advertises more than 550 shares | The available list does not include every ASX-listed companySource 1 |
| Managed Portfolios | Betashares and JPMorgan model portfolios | Balance-tiered portfolio fee plus underlying ETF costsSource 5Source 2 |
| Custom Portfolios | Up to 50 ETF/share holdings under a chosen allocation | Fee increases with a broader holdings setSource 6Source 2 |
| Fractional investing | Dollar-based allocations within supported platform services | Transferability and corporate-action treatment can differ from whole unitsSource 1Source 4 |
Platforms & products04
Platform and workflow
| Platform / route | Documented capability | Practical boundary |
|---|---|---|
| App and web | Account opening, orders, portfolios and reports | Access uses the same registered accountSource 1Source 3 |
| Auto-invest | Recurring orders for up to five supported Betashares ETFs | Future instructions can be cancelled without selling existing holdingsSource 7 |
| Unified tax report | Platform reporting across holdings | The report does not replace personal tax advice or external holdingsSource 1 |
Citigroup is the independent custodian. Investments are held through a custodial structure rather than on an individual CHESS HIN. The investor remains the beneficial owner and receives the associated dividends or distributions; moving a holding between custodians without changing its beneficial owner is different from selling it.[8]
Fees & holding costs
Sections ↑Pricing & charges05
Self-directed and portfolio charges
| Cost layer | Published amount or basis | Scope and condition |
|---|---|---|
| Self-directed ETF/share brokerage | A$0 | All ASX-traded ETFs and eligible ASX sharesSource 2 |
| Managed Portfolio under A$10,000 | A$3 per month | Betashares or JPMorgan portfolio; underlying costs extraSource 5Source 2 |
| Betashares Managed Portfolio | 0.20% to 0.14% p.a. | Whole-balance rate determined by published bandSource 5Source 2 |
| JPMorgan Managed Portfolio | 0.30% to 0.24% p.a. | Whole-balance rate determined by published bandSource 5Source 2 |
| Custom Portfolio | A$3–A$4.50 monthly under A$10,000; percentage bands above | Asset mix and number of holdings determine the scheduleSource 6Source 2 |
Pricing & charges06
Managed Portfolio fee bands
Pricing & charges07
Custom Portfolio fee bands
| Portfolio | Under A$10,000 | A$10,000–100,000 | Over A$100,000–500,000 | Over A$500,000–2 million | Over A$2 million |
|---|---|---|---|---|---|
| Betashares ETFs only, up to 50 | A$3/month | 0.20% p.a. | 0.18% p.a. | 0.16% p.a. | 0.14% p.a.Source 2 |
| 1–10 ETFs/shares | A$4/month | 0.25% p.a. | 0.225% p.a. | 0.20% p.a. | 0.175% p.a.Source 2 |
| 11–50 ETFs/shares | A$4.50/month | 0.30% p.a. | 0.27% p.a. | 0.24% p.a. | 0.21% p.a.Source 2 |
Pricing & charges08
Secondary and event-driven charges
| Item | Published treatment | When it matters |
|---|---|---|
| Transfer in | A$0 charged by Betashares | Delivering provider may chargeSource 8Source 2 |
| Transfer out | Up to A$9.50 per security | Initiated through the receiving providerSource 8Source 2 |
| Underlying ETF expenses | Product-specific | Deducted within the investment; not a broker debitSource 2Source 5 |
| Cash interest retained | Amount depends on cash and market rates | Economic cost is disclosed rather than debited as a line itemSource 2Source 1 |
The relevant portfolio percentage applies to that portfolio’s whole balance. It is not a marginal rate applied only to the amount above a threshold. Underlying ETF expenses and interest retained on portfolio cash are additional to the portfolio fee.[2]
Execution & trading rules
Sections ↑Specifications09
Orders and execution controls
| Instruction or situation | Documented operation | Consequence |
|---|---|---|
| Eligible self-directed market order | No brokerage | Price and spread still determine execution costSource 1Source 2 |
| Fair-use trigger | Three matched buy/sell sets in the same security within 30 days | New buy orders in any security are disabled for 30 days; sales remain availableSource 9 |
| Approaching trigger | Notice after two matched sets | The limit concerns paired short-term activity, not every standalone buy or saleSource 9 |
| Managed/custom rebalance | Portfolio service adjusts holdings under its rules | A portfolio instruction is not the same as a self-directed orderSource 5Source 6 |
Trading & service hours10
Sessions, exceptions and outages
| Issue | Published route | Operational implication |
|---|---|---|
| Unconfirmed order | Check in-app status before placing another instruction | Duplicate orders can breach intended allocation or fair-use conditionsSource 4 |
| Account or platform problem | In-app support or Betashares Direct customer support | Check the recorded order status before sending another instructionSource 10Source 4 |
| Auto-invest cancellation | Stops future scheduled purchases | Does not liquidate existing ETF holdingsSource 7 |
Deposits, withdrawals & transfers
Sections ↑Transfer terms11
Cash movements
| Route | Published operation | Restriction or timing |
|---|---|---|
| Cash Wallet deposit | Bank transfer to the account’s BSB and account number; Osko supported | Your bank may impose a first-payment hold or transfer limitSource 4Source 7 |
| Withdrawal | A$0 platform fee | Only available cash can be withdrawn; bank timing remainsSource 2Source 4 |
| Portfolio cash | Cash can remain pending investment inside a portfolio | Interest received is retained by BetasharesSource 2Source 5 |
| Sale proceeds | Settlement before unrestricted withdrawal | Reinvestment and bank withdrawal timing are separateSource 4 |
Transfer terms12
Portfolio transfers and closure
| Action | Published position | Customer consequence |
|---|---|---|
| Incoming in-specie transfer | No Betashares transfer-in fee; typically around seven business days | The delivering provider can delay the transfer or charge a fee; beneficial ownership must matchSource 8 |
| Outgoing in-specie transfer | Up to A$9.50 per security | Receiving provider starts the requestSource 8 |
| Fractional holdings | May not transfer in the same way as whole securities | Confirm treatment before closing the accountSource 4 |
| Closure | Settle portfolios, transfers, cash and reports first | Keep tax statements and confirmationsSource 4 |
Auto-invest draws from the Cash Wallet. Betashares suggests scheduling the separate bank transfer one or two days before the investment date. Setting a recurring order does not itself arrange the bank funding; insufficient Wallet cash can prevent the purchase.[7]
Protection & regulation
Sections ↑Protections & eligibility13
Entity and protection boundaries
| Arrangement | Published arrangement | What it does not establish |
|---|---|---|
| Platform operator | Betashares Capital Limited, AFSL 341181 | Licence does not guarantee investment performanceSource 2Source 1 |
| Investment custody | Citigroup holds investments as independent custodian; investors retain beneficial ownership | No individual CHESS HIN; custody does not guarantee investment valueSource 8 |
| Cash Wallet | Cash is part of the platform arrangement | Interest retention is separate from any bank-deposit protection questionSource 2Source 1 |
Opening an account & support
Sections ↑Official support and complaint routes
Betashares Direct supportTelephone
+61 2 9290 6888Source 10
Scope Published international support number; within Australia call 1300 487 577.
Hours Monday–Friday, 09:00–17:00 AEST, as published.
Secure messageWebsite
https://www.betashares.com.au/direct/Source 1Source 10
Scope Account and transaction questions through the authenticated in-app support function.
ComplaintsEmail
[email protected]Source 10Source 12
Scope Formal complaint route; provide account details, chronology, evidence and requested outcome.
Betashares says it acknowledges complaints within 24 hours and asks clients to allow 30 calendar days for a determination. An unresolved complaint can be referred to the Australian Financial Complaints Authority where eligible; AFCA’s telephone number is 1800 931 678.[12]
Additional services
Sections ↑Reference table14
Special services and operating conditions
| Service | What it adds | Condition or limit |
|---|---|---|
| Auto-invest | Recurring investments into up to five Betashares ETFs | Cancellation changes future orders onlySource 7 |
| Managed Portfolios | Model portfolios run by Betashares or JPMorgan | Fee and underlying ETF expenses applySource 5 |
| Custom Portfolios | Automated allocation across user-selected ETFs/shares | Number of holdings changes the feeSource 6 |
| Premium Service | Published support tier for balances above A$500,000 | Service benefits do not alter statutory investment riskSource 1 |
Company background & evidence
Sections ↑The facts15
Company and research context
| Measure | Value | Context |
|---|---|---|
| Operator | Betashares Capital Limited | Source 2Source 1 |
| AFSL | 341181 | Source 2Source 1 |
| Business model | ETF management fees, portfolio fees and interest retained on cash | Source 1Source 2 |
| Selected terms refreshed | 2026-10-29 | Source 2Source 10 |
- Headquarters
- Sydney, New South Wales, Australia
- Founded
- Betashares established 2009; Direct launched later
Legal entities & licences
These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.
Betashares Capital Limited
| Issuer & identifier | Recorded status | Date & scope |
|---|---|---|
| Australian Securities and Investments Commission341181 | Authorised | Checked 16 Oct 2026AFSL number published by Betashares. The Direct platform and each investment product retain their own terms.Source 2Source 1 |
Additional Information
Sections ↑Reference table16
Checks before relying on a quoted condition
| Check | Why it matters |
|---|---|
| Zero brokerage is not zero total cost | Product costs, spreads, taxes and cash-interest economics remainSource 2 |
| Read the fair-use rule | Repeated paired short-term trades can pause new buysSource 9 |
| Distinguish self-directed and portfolio fees | The managed/custom fee applies only when that service is selectedSource 5Source 6 |
| Transfer by security | Outgoing cost scales with the number of securities, not account valueSource 8 |
Sources & further reading
- Betashares Direct platform overview Betashares · Accessed 29 Oct 2026
- Betashares Direct pricing Betashares · Accessed 29 Oct 2026
- Betashares Direct account types Betashares · Accessed 29 Oct 2026
- Betashares Direct frequently asked questions Betashares · Accessed 29 Oct 2026
- Managed Portfolios Betashares · Accessed 16 Oct 2026
- Custom Portfolios Betashares · Accessed 16 Oct 2026
- Auto-invest Betashares · Accessed 29 Oct 2026
- In-specie transfers and transfer charges Betashares · Accessed 29 Oct 2026
- Betashares Direct fair-use policy Betashares · Accessed 29 Oct 2026
- Betashares contact and complaints channels Betashares · Accessed 29 Oct 2026
- Professional registers search Australian Securities and Investments Commission · Accessed 16 Oct 2026
- Complaints handling policy Betashares · Accessed 29 Oct 2026
This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.