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BenchMark Finance: accounts, trading conditions and client protections

BenchMark Finance provides an English-language MT4 and MT5 route to FX and CFDs on shares, ETFs, indices, metals, energy and cryptocurrencies. Its Bulgarian entity is on the FSC intermediary roster. Retail and professional classifications materially change leverage and protections.

By FXBrokers ResearchOperating status: ActiveSources checked Published
Profile scope

This profile covers the international MetaTrader FX/CFD service. Bulgarian exchange investment services have separate products and charges.

Account access and client classification

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The live application lets clients choose MT4 or MT5 and retail or professional classification. It requests personal information and documents, then acceptance of the trading agreement and general terms. A fixed opening deposit was not established on the reviewed form; sufficient instrument margin is still required before trading.[17]

Account comparison01

Two classifications, with different obligations

Two classifications, with different obligations
ClassificationPublished accessPractical distinction
RetailFX leverage up to 1:30; standard 50% stop-outHigher regulatory protectionSource 17
ProfessionalFX headline up to 1:400; normally 30% stop-outEligibility assessment and balance-dependent limits applySource 20

Elective professional status requires at least two of three criteria: an average of ten significant transactions per quarter over the preceding four quarters, a cash/instrument portfolio above EUR 500,000, or more than one year in a relevant financial-sector role. Higher leverage is not simply a deposit upgrade.[20]

The English opening form still lists EUR, USD and BGN account choices. Its BGN option should be confirmed before funding: the current August 2026 tariff is denominated only in euros. The form alone does not establish that a new BGN account remains available.[17][25]

View full spreads & trading costs

Markets available through the CFD service

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The July 2026 agreement makes BenchMark Finance the counterparty and sole OTC execution venue for this route. Trades settle financially without delivery of the underlying assets. The separate exchange-investment business should not be confused with ownership through these CFDs.[2]

Specifications02

Product examples and published retail limits

Product examples and published retail limits
MarketExamplesRetail leverage or marginProduct detail
FXMajor and cross-currency pairsMajor FX up to 1:30Minimum 0.01 lot, or 1,000 currency unitsSource 11
Individual sharesApple, Amazon, Microsoft and European companies20% margin in the listed scheduleMinimum one share; some symbols are MT5-onlySource 23
ETF CFDsSPY, QQQ and DIA20% marginMT5 catalogue; exposure to an ETF through a CFDSource 10
MetalsGold, silver, platinum and palladiumGold up to 1:20Symbol-specific size and financingSource 14
EnergyWTI, Brent and natural gas10% marginBoth expiring and non-expiring oil contractsSource 9
IndicesSPX500, NAS100, US30 and German/UK indicesGenerally 5%; selected symbols 10%Cash adjustments and symbol-specific hoursSource 13
Crypto CFDsBitcoin, Ether, Litecoin, XRP and Bitcoin Cash50% marginMT5; no ownership or withdrawal of coinsSource 7

Crypto CFDs follow the published Sunday 21:05 to Friday 20:55 GMT session, rather than continuous weekend trading. Their underlying markets can move while this account cannot trade.[7]

USOIL and UKOIL are expiring contracts: the broker says positions are closed at prevailing prices near expiry, not automatically transferred into the next contract. Its non-expiring WTI, Brent and NGAS prices blend futures maturities and use a daily rollover adjustment. Check the exact symbol before treating oil exposure as indefinite.[9]

Spreads, commissions and holding costs

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Pricing & charges03

How the public schedules describe charges

How the public schedules describe charges
ItemPublished treatment
FXSpreads from 0.6 pips; no separate commission. A minimum spread is not an average trading cost.Source 11
Share CFDsUS examples: 0.05 per share per side; many European entries: 0.10% per side. The footnote says commission is charged in account currency.Source 23
ETF CFDs0.05 per share on both opening and closing, charged in account currencySource 10
Metals / energy / indicesNo separate CFD dealing commission under the current tariff; spreads and financing still matterSource 25
Inactive accountEUR 2 monthly, excluding VAT, after more than twelve consecutive months with neither trades nor open positions; zero-balance accounts exemptSource 25

ETF overnight financing is based on the instrument currency’s interbank rate, with an approximately 2.5% markup: added for longs and subtracted for shorts. A short position can therefore incur a charge. Equity dividends and index adjustments also affect returns independently of the quoted spread.[10][13]

The crypto schedule currently illustrates annualised financing of 23% charged on long positions and 1% credited on shorts, using a 360-day calculation. The monetary amount changes with position value; verify the live rate rather than interpreting it as a fixed daily fee.[7]

The maintenance charge is a fee rule, not an automatic closure instruction. To terminate the CFD agreement, the client must give notice with no open positions or unpaid obligations and supply return-of-funds instructions.[2]

Platforms, margin and order behaviour

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Specifications04

Published MT5 access

Published MT5 access
VersionAdvertised toolsBoundary
DesktopWindows/macOS; MQL5, Expert Advisors, hedging/netting and 21 timeframesAutomation depends on the running environmentSource 15
Mobile / webAndroid, iOS and browser accessDo not assume desktop coding and EA capabilities on every deviceSource 15

The company’s Why BenchMark page advertises no restrictions on scalping or Expert Advisors.[27]

The agreement prohibits attempts to exploit delayed or erroneous quotes, including through EAs, scripts or APIs, and permits adjustments or access restrictions. An allowed automation tool is not permission for every strategy.[2]

Specifications05

Professional FX equity groups

Professional FX equity groups
Combined MT4/MT5 equityPublished maximum FX leverageStop-out
Below EUR/USD 10,0001:40030%Source 11
EUR/USD 10,000–50,0001:20030%Source 11
EUR/USD 50,000–200,0001:10030%Source 11
Above EUR/USD 200,0001:5050%Source 11

Group changes are not automatic. The broker notifies increases through the platform or by phone, using aggregate equity across accounts; clients must maintain enough free margin. The highest group’s 50% stop-out is an exception to the general professional headline.[11]

The stop-out page gives margin-call levels of 70% for retail clients and 50% for professionals, followed by ordinary liquidation levels of 50% and 30%, respectively. It permits partial or complete closure of any position without further notice. Thresholds do not guarantee an execution price.[24]

Published order choices include market, buy/sell limit, buy/sell stop, stop-loss and take-profit. Pending orders default to good-till-cancelled, with a specified date/time alternative. Market orders require the instrument to be open. The FX page advertises no fixed stop/limit distance restriction; check the live symbol when placing an order.[18][11]

A trailing stop updates in the client terminal. When MetaTrader is switched off it stops following price, while the last stop level remains. Ordinary stop-loss and take-profit instructions execute on the server. This distinction matters when changing devices or relying on an unattended computer.[18]

Platform reports cover trades, assets, costs and confirmations. Written objections are due within three days after deemed receipt: posting on the platform/website or sending an email counts as receipt. Tax certificates, export formats and post-closure access were not established; retain statements before closure.[2]

Payments, processing and currency conversion

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Process06

Published payment handling

Published payment handling
RouteBroker chargeProcessing description
Card deposit0%Up to thirty minutes; business-day processingSource 8
Bank deposit0%Up to one hour after receipt; working days 07:00–14:45 GMTSource 8
Standard bank withdrawalNo additional broker fee advertisedRequests accepted 24/7; execution on working days 07:00–14:45 GMTSource 28
Transfer between own trading accounts0%Up to one hour during the stated business-day windowSource 28

The withdrawal page’s one-hour estimate concerns processing, not guaranteed arrival. Bank, currency and submission time affect settlement. The receiving account must belong to the trading-account holder; transfers over EUR 15,000, or equivalent, require the stated AML declaration.[28]

The August tariff lists free bank deposits and withdrawals for clients outside Bulgaria. Its Bulgaria section passes through bank charges for express euro withdrawals and foreign-currency withdrawals. A general zero-fee headline therefore does not cover every payment instruction.[25]

Third-party deposits are blocked. Card funding in a different currency is converted using BenchMark’s exchange rate, without a fixed markup disclosed on that page. The broker can request additional payment evidence; check the credited amount and rate before trading.[8]

Protection depends on classification

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The published negative-balance policy distinguishes full, unconditional retail protection from discretionary assistance for professional clients. Its professional procedure does not set the limit of retail CFD protection.[16]

Specifications07

Two distinct professional and retail safeguards

Two distinct professional and retail safeguards
SafeguardScope and qualification
Professional negative-balance reliefRequest required; discretionary full/partial relief up to 10,000 EUR or USD account units, with possible netting across accounts and additional conditionsSource 16
Professional relief exclusionsInclude unusual volatility/gaps, contractual breaches, quote-error exploitation, protection abuse, technical disruption and force majeureSource 16
Investor Compensation FundCurrent general terms: 90% of an eligible claim, capped at EUR 20,000, when the intermediary cannot return client assets under the statutory triggerSource 26

Professional clients and eligible counterparties are excluded from that compensation scheme, alongside other statutory exclusions. It does not reimburse ordinary trading losses. A separate quantified private-insurance policy was not established in the reviewed materials.[26]

The broker describes separate client-money accounting and segregated client funds. These arrangements support identification and safeguarding of client assets; they do not make a leveraged position or an uninsured excess claim risk-free.[21]

Dealing support, complaints and security

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Published assistance routes

English assistanceTelephone
+359 2 962 57 95Source 6

Scope General information, account opening and funding; department schedules differ

OfficeTelephone
+359 2 962 54 05Source 6

Scope 32 Cherni vrah Boulevard, entrance A, Sofia, Bulgaria

Formal complaintsEmail
[email protected]Source 4

Scope Written complaint with client number, circumstances and preferred reply route

Telephone orders use the dealing numbers published on the website and require the account number and dedicated telephone-trading password. Specify the instrument, side, volume and validity, then obtain the dealer’s confirmation. The rules cover placing, amending and cancelling orders; this is a documented fallback to the platform.[19]

If the call drops after the client has expressed the order or amendment instruction, the telephone rules treat it as accepted for execution. Verify the account before trying again; a disconnected call does not by itself cancel the instruction.[19]

The complaint policy accepts office, postal and email submissions. It targets a written response within ten working days, or three days after a board meeting if considered there. Complex investigations may extend to one month from receipt with reasons notified. Unsatisfied complainants may approach Bulgaria’s FSC or the competent Bulgarian court.[4]

Change the initial password, and immediately change it and notify the broker if compromised. Access can be blocked and restored after identification with a new password. Existing instructions remain effective after an access block. No fixed withdrawal freeze following password recovery was established.[26]

Research, automation and promotions

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The Bulgarian AnalysesPRO page advertises morning and evening AI market summaries, alongside weekly videos, market sentiment, scanners and MT5 indicators. Full analysis-tool access is reserved for live MetaTrader clients. The broker describes the content as marketing information rather than personalised advice or investment research; no autonomous order or withdrawal authority is established.[3]

MT5 supports Expert Advisors and MQL5. A separate broker API with published key scopes, money-transfer permissions and revocation rules was not established. Neither a coding environment nor a contractual reference to APIs supplies that permission model.[15]

A broker-specific copy-trading mandate, disconnect process and treatment of existing copied positions were not established in the reviewed platform and service pages. Platform branding alone does not establish that the broker offers a particular copying service.[15]

The professional page mentions loyalty awards when available, but supplies no current withdrawable-cash or credit-bonus terms. Do not infer a cash entitlement from that eligibility statement.[20]

Entity, permission and contracting documents

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The Bulgarian FSC roster matches the name, UIC 131225156 and benchmark.bg. The agreement identifies BenchMark Finance AD, licence RG-03-0212/09.05.2006.[22][2]

The company lists German BaFin reference 137382 and Italian CONSOB reference 5279. These are presented as cross-border service permissions, not additional contracting entities. The individual foreign-register entries were not independently reproduced for this profile; check eligibility for the applicant’s country before opening.[1]

The general terms use the English form BenchMark Finance JSCo; the Bulgarian text governs document discrepancies. No transfer to a different contracting entity was established.[26]

The companies behind the brand

Legal entities & licences

These are source-dated records, not a blanket assessment of the broker. Read each issuer, identifier, status and scope together.

BenchMark Finance AD

BulgariaSource 22

Licences and regulatory records for BenchMark Finance AD
Issuer & identifierRecorded statusDate & scope
Financial Supervision CommissionRG-03-0212/09.05.2006AuthorisedChecked 20 Oct 2026Source 2Source 22
Follow the evidence

Sources & further reading

  1. Company information and cross-border permission claims BenchMark Finance · Accessed 20 Oct 2026
  2. MetaTrader client agreement, 28 July 2026 BenchMark Finance · Accessed 20 Oct 2026
  3. AnalysesPRO and AI market summaries BenchMark Finance · Accessed 20 Oct 2026
  4. Complaint management policy BenchMark Finance · Accessed 20 Oct 2026
  5. International CFD trading conditions BenchMark Finance · Accessed 20 Oct 2026
  6. English contact routes and department schedules BenchMark Finance · Accessed 20 Oct 2026
  7. Cryptocurrency CFD specifications and financing BenchMark Finance · Accessed 20 Oct 2026
  8. Deposit and currency-conversion rules BenchMark Finance · Accessed 20 Oct 2026
  9. Oil and gas CFD specifications BenchMark Finance · Accessed 20 Oct 2026
  10. ETF CFD specifications and financing BenchMark Finance · Accessed 20 Oct 2026
  11. FX contract conditions and equity groups BenchMark Finance · Accessed 20 Oct 2026
  12. English homepage and service overview BenchMark Finance · Accessed 20 Oct 2026
  13. Index CFD specifications and adjustments BenchMark Finance · Accessed 20 Oct 2026
  14. Precious metal CFD specifications BenchMark Finance · Accessed 20 Oct 2026
  15. Current MT5 devices and tools BenchMark Finance · Accessed 20 Oct 2026
  16. Retail and professional negative-balance policy BenchMark Finance · Accessed 20 Oct 2026
  17. Live MetaTrader account application BenchMark Finance · Accessed 20 Oct 2026
  18. Order validity and terminal persistence BenchMark Finance · Accessed 20 Oct 2026
  19. Telephone dealing rules BenchMark Finance · Accessed 20 Oct 2026
  20. Professional classification and leverage BenchMark Finance · Accessed 20 Oct 2026
  21. Client asset safeguarding BenchMark Finance · Accessed 20 Oct 2026
  22. Current Bulgarian investment-intermediary roster Financial Supervision Commission, Bulgaria · Accessed 20 Oct 2026
  23. Share CFD specifications BenchMark Finance · Accessed 20 Oct 2026
  24. Margin-call and stop-out policy BenchMark Finance · Accessed 20 Oct 2026
  25. Current tariff, euro presentation effective August 2026 BenchMark Finance · Accessed 20 Oct 2026
  26. General terms and incorporated policies, 2026 BenchMark Finance · Accessed 20 Oct 2026
  27. Why BenchMark: company trading-condition claims BenchMark Finance · Accessed 20 Oct 2026
  28. Withdrawal and internal-transfer rules BenchMark Finance · Accessed 20 Oct 2026

This profile reports dated public information, including broker-published services and terms. It does not independently test or guarantee execution, pricing or withdrawals. Inclusion is not an endorsement. Permissions and protections apply only to the named legal entity, service and client category; check the current official records and your contract.

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